Before you replace it, find out what you're owed.

“Looked up the car by its details like Chapter 18 says. There was an open recall on the airbag. Booked in the next week.”

“Our feed-in tariff dropped and I did not notice for a year. Chapter 10 had me looking at the bill line by line. Changed plans the same week.”

“I had a quote for a new air conditioner on the kitchen table. Chapter 15 had me price the repair first. It was a part, not the whole unit. The quote went in the recycling.”

“Three months of emails with the retailer about a wrong meter read. Chapter 8 said the ombudsman costs nothing to lodge with. I lodged it on a Tuesday. The retailer rang me on the Thursday.”

“I wanted a straight answer on whether to put panels up now or hold off. Chapter 9 gave me the questions to ask instead of an answer, and that turned out to be better. We went ahead in autumn.”

“The payback maths in Chapter 10 is set out like a school sum. I did it with a pencil on the back of the bill. The installer’s brochure had a much shorter number than mine.”

“The State Directory is the piece I will keep. Every state scheme in one place with who to ring. I had been reading four websites that disagreed with each other.”

“Opened it on the phone, no account to make, found the car guarantees chapter in a minute while I was still at the service desk. That is how I will use it.”

“Cheaper Home Batteries Discount. The first quote did not show it as a line. I asked where it was, the way Harry says to. The second quote did.”

“Chapter 16. Our old heater qualified for the state upgrade scheme and I had no idea. The man who came out said most people never ask.”

“Good book. I wanted more on hot water systems. There is a bit in the running cost chapter but I would take a whole chapter on it.”

“Read the label first. Stars, then the kilowatt hours. I had been reading only the stars.”

“Keep, replace or wait. Every chapter ends with one of the three. That is what I wanted.”

“My son sent it to me. I read it in one sitting and sent it back to him with notes.”

“Price the running cost before the sticker. The cheaper fridge in the shop was the dearer fridge in the kitchen. Chapter 14 showed me how to work it out standing in the aisle.”

“I had always gone back to the dealer for servicing because I thought I had to. Chapter 19 says otherwise. The local bloke I trust has the same repair information now.”

“The headlines said our petrol car would be worthless. The book said check what is actually for sale in Australia this year, not what is promised. We kept the car.”

“Chapter 20. I fill up on a different day now and I check the app first. Small, but every week.”

“Big type. I read it on the tablet without my glasses. Whoever decided that, thank you.”

“Harry names the rule and where it sits. I checked two against the government pages. Both right.”

“Chapter 1 before anything else. I nearly skipped it. Glad I did not.”

“Short book. Every rule ends with a sentence to say.”

“Bought it for my mother. Then bought a copy for me.”

“Bought it for one headline. Kept it for the next twenty.”

“The fridge man said replace. Chapter 15 said ask what failed first. It was the door seal.”

“It reads like someone who has stood in the appliance shop, not someone who read about it afterwards.”

“Recall list, then the repairer, then the quote. In that order. I have it written on the fridge.”

“The ombudsman chapter. I did not know it was free. That is the whole review.”

“Four stars because I wanted an index. The contents page is good and the chapter names say what is in them, but I am an index person.”

“I was about to sign up for a battery at a home show. Chapter 11 and Chapter 12 in the car park. I asked for the quote in writing and went home to read it properly.”

“Wait was the answer for us on the battery, for now. The book said so plainly and told me what to watch for. I trust that more than anyone who says buy today.”

“The ute had a gearbox fault eighteen months past the warranty. The dealer said bad luck. I used the words from Chapter 17 about acceptable quality and a reasonable time. They fixed it.”

“I had not looked at our electricity plan since we moved in. Chapter 5 walked me through Energy Made Easy with the bill beside me. Twenty minutes, and we are on a cheaper plan with the same retailer.”

“I would have liked more on virtual power plants, and that is the only reason it is four. The chapter explains the basics clearly, and the state top-ups section sent me to the Directory, which had ours listed.”

“We rent, so the solar and battery chapters were not for us, and I will say so. The appliance chapters and the energy plan chapter paid for the book on their own. Four for the part I could not use, not for anything wrong in it.”

“Out of Warranty Is Not Out of Rights. The fridge died at three and a half years and the shop told me the warranty was two. I read the chapter at the counter, asked about the consumer guarantees in his words, and the manager came out. Repaired, no charge. I would have bought a new one that afternoon.”